At Neelkanth Packaging, we are committed to delivering your orders safely and on time. Please read our Shipping Policy to understand our order processing and delivery procedures.

Order Processing

• Orders are processed within 1–2 business days after payment confirmation.
• Orders placed on Sundays or public holidays will be processed on the next working day.
• Processing times may vary during peak seasons, promotional events, or due to unforeseen circumstances.

Shipping Coverage

We currently deliver across Pan India through reliable courier and logistics partners.

For remote or non-serviceable locations, delivery timelines may vary depending on courier availability.

Delivery Time

Estimated delivery timelines are:

• Metro Cities: 2–5 Business Days
• Tier 2 & Tier 3 Cities: 3–7 Business Days
• Remote Areas: 5–10 Business Days

Please note that these are estimated delivery times and may vary due to weather conditions, transportation delays, public holidays, or other circumstances beyond our control.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment.

Any promotional offers such as free shipping will be clearly mentioned on the website.

Order Tracking

Once your order has been shipped, you will receive a tracking ID via email, SMS, or WhatsApp (where applicable).

You can use the tracking number to monitor your shipment through our courier partner’s website.

Delivery Attempts

Our courier partners will make multiple delivery attempts before returning the shipment.

If delivery fails due to an incorrect address, unavailable recipient, or refusal to accept the package, additional shipping charges may apply for re-dispatch.

Damaged or Missing Items

If you receive:

• A damaged package
• Missing products
• Incorrect products

Please notify us within 48 hours of delivery by contacting our customer support with photographs of the package and products.

Address Changes

If you need to modify your shipping address after placing an order, please contact us immediately.

Address changes can only be accommodated before the order has been dispatched.

Delays Beyond Our Control

While we strive for timely deliveries, delays caused by natural disasters, transportation disruptions, strikes, government regulations, or other unforeseen events are beyond our control.

We appreciate your patience and understanding in such situations.

Contact Us

For any shipping-related questions or assistance, please contact us:

Neelkanth Packaging

📍 Address
Shop No. 2376, Sheetla Mata Mandir Road
Gurugram – 122001, Haryana

📞 Phone
+91 9891-318-318

✉ Email
neelkanthpackaginggurugram@gmail.com