At Neelkanth Packaging, we understand that plans can change. This Cancellation Policy explains when and how you can cancel an order placed through our website.

Order Cancellation

Customers may request to cancel an order before it has been processed or dispatched.

Once an order has been shipped, it cannot be cancelled. However, you may refer to our Return & Refund Policy for eligible returns or replacements.

How to Cancel an Order

To request a cancellation, please contact our customer support team as soon as possible with:

• Order Number
• Customer Name
• Registered Mobile Number
• Reason for Cancellation (Optional)

Our team will verify the order status and assist you accordingly.

Cancellation Approval

Cancellation requests are subject to the order status.

An order can only be cancelled if it has not entered the shipping or dispatch process.

Once approved, you will receive confirmation via email or phone.

Refund for Cancelled Orders

If the cancellation is approved and payment has already been made:

• The refund will be processed to the original payment method.
• Refunds are generally completed within 5–7 business days, depending on your bank or payment provider.

Non-Cancellable Orders

Cancellation requests may not be accepted for:

• Orders that have already been dispatched.
• Customized or made-to-order packaging products.
• Bulk orders that have already entered production or processing.

Order Modification

If you need to change your shipping address, contact details, or product quantity, please contact us immediately.

We will make every effort to accommodate your request before the order is processed or dispatched.

Cancellation by Neelkanth Packaging

We reserve the right to cancel an order under certain circumstances, including but not limited to:

• Product unavailability
• Pricing or technical errors
• Payment verification failure
• Suspected fraudulent activity
• Incomplete or incorrect customer information

If we cancel your order after payment has been received, a full refund will be issued.

Contact Us

For any cancellation-related assistance, please contact us:

Neelkanth Packaging

📍 Address
Shop No. 2376, Sheetla Mata Mandir Road
Gurugram – 122001, Haryana

📞 Phone
+91 9891-318-318

✉ Email
neelkanthpackaginggurugram@gmail.com