At Neelkanth Packaging, customer satisfaction is our priority. We make every effort to ensure that your order is accurately packed and delivered in good condition. However, if you receive a damaged, defective, incorrect, or significantly different product, you may be eligible for a return, replacement, or refund as outlined below.

1. Eligibility for Returns

A return request may be accepted in the following situations:

• You received a damaged or defective product.
• You received a wrong product.
• The product delivered is significantly different from the product ordered.

To be eligible for a return, the product must:

• Be unused and in its original condition.
• Be returned with its original packaging and accessories, wherever applicable.
• Be reported to Neelkanth Packaging within 48 hours of delivery.
• Include clear photographs or other supporting information when requested by our support team.

Returns are subject to review and approval by Neelkanth Packaging.

2. Non-Returnable Products

Returns will generally not be accepted in the following circumstances:

• The product has been used or damaged after delivery.
• The product is returned without its original packaging, where applicable.
• The product has been customized or specifically made to order.
• The product has been damaged due to improper handling, storage, installation, or use by the customer.
• The return request is submitted after the applicable return period.

3. How to Request a Return

To initiate a return request:

1. Contact our customer support team.
2. Provide your order number and the reason for requesting a return.
3. If the product is damaged or incorrect, provide clear photographs of the product and packaging.
4. Our team will review the request.
5. If the request is approved, we will provide instructions regarding the return.

Please do not ship any product back to us without receiving prior approval from our support team.

4. Return Shipping

Once your return request has been reviewed and approved, our support team will provide you with the applicable return instructions.

For products that are confirmed to have been delivered damaged, defective, incorrect, or significantly different from the order, the appropriate return or replacement arrangements will be communicated by our team.

For other return requests, eligibility and any applicable return shipping requirements will be determined on a case-by-case basis.

5. Refund Policy

Once an approved returned product is received and inspected, we will determine whether it qualifies for a refund.

If the refund is approved:

• The refund will be processed to the original payment method, where applicable.
• Refunds are typically completed within 5–7 business days after approval.
• The actual time taken for the amount to appear in your account may depend on your bank, card issuer, payment gateway, or other payment provider.

We will notify you once the refund has been initiated.

6. Replacement Policy

If a replacement is approved, Neelkanth Packaging will arrange for the replacement product to be dispatched at the earliest possible time, subject to product availability.

Replacement may be offered instead of a refund depending on the nature of the issue and product availability.

7. Damaged Products

If your order arrives damaged, please contact us within 48 hours of delivery.

To help us process your request quickly, please provide:

• Order number
• Description of the damage
• Clear photographs of the damaged product
• Photographs of the outer packaging, where applicable

Our team will review the information and, where applicable, arrange a replacement or refund.

8. Incorrect Products

If you receive a product that does not match your order, please notify us within 48 hours of delivery.

Please provide your order number and photographs of the product received. After verification, we may arrange a replacement or refund, as applicable.

9. Products Significantly Different from the Order

If the product received is significantly different from the product you ordered, please contact us within 48 hours of delivery.

Our team will review the order details and the product received. If the issue is confirmed, we will provide the appropriate return, replacement, or refund instructions.

10. Order Cancellation

Orders may be cancelled before they are dispatched.

Once an order has been shipped, cancellation requests cannot be accepted. In such cases, please refer to the return and refund provisions of this policy to determine whether the order is eligible for a return or refund.

11. Refund Exceptions

A refund or replacement may be declined if:

• The return request is submitted after the applicable return period.
• The product has been used or damaged after delivery.
• The product does not meet the return eligibility requirements.
• The product is returned without required original packaging or accessories, where applicable.
• The returned product is incomplete.
• The product has been customized or made to order.
• The product has been damaged because of improper handling or use by the customer.
• The information provided does not support the return or refund request.

12. Return Inspection

All approved returned products may be inspected by our team before a refund or replacement is finalized.

The inspection helps us verify the condition of the product and the reason for the return.

Approval of a return request does not automatically guarantee a refund. The final resolution will depend on the inspection and the applicable terms of this policy.

13. How Long Does a Refund Take?

Once your returned product has been received, inspected, and the refund has been approved, the refund is typically processed within 5–7 business days.

After the refund is processed, your bank or payment provider may require additional time to credit the amount to your account.

If you have not received your refund after the applicable processing period, please contact us with your order details.

14. Contact Us

If you have any questions about returns, refunds, replacements, damaged products, or order cancellations, please contact us:

Neelkanth Packaging

Address:
Shop No. 2376, Sheetla Mata Mandir Road
Gurugram – 122001, Haryana, India

Phone:
+91 9891-318-318

Email:
neelkanthpackaginggurugram@gmail.com

Customer Support:
Please contact us using the phone number or email address above and provide your order number whenever you are contacting us regarding a specific order.